What Bangor Homeowners Say About Hearthstone Chimney Co.
We’ve been sweeping chimneys in Bangor since 1984. That’s 42 winters watching creosote build up in flues from East Bangor to the Slate Belt. Reviews matter to us because they’re the only marketing we can’t write ourselves. When a homeowner in Bangor takes time to tell someone else we showed up on time, explained what we found, and left the place cleaner than we found it, that means more than anything Russell could say. We earn them one appointment at a time.
Recent Reviews
“We bought a 1920s twin on Broadway last fall and the inspector said the chimney ‘looked fine.’ Russell ran his camera up and found a cracked flue liner with gaps you could stick your finger through. He showed us the photos right there on the screen, explained exactly what we were looking at, and didn’t push for the rebuild that day. We scheduled the liner replacement for spring after we’d budgeted for it. Done right - and he stood behind it.”
- Bryce S., Broadway, Bangor
“Third company we called. First two quoted me over the phone for a ‘standard sweep’ without asking a single question about the stove. Russell asked what we burned, how often, and whether we’d noticed any smoke backup. Turned out our wood stove in Bangor had the wrong size liner from a DIY job ten years ago. The $89 seasonal tune-up caught something that could’ve been a real problem. Photos you can see, a plain-English verdict. That’s exactly what happened.”
- Steve S., Roseto, near Bangor
“I’m skeptical of every contractor. Russell didn’t try to charm me. He laid out the camera on the roof, showed me the creosote glazing in the flue, and told me it was at stage two - not an emergency, but not something to ignore through another Bangor winter either. The price on the estimate matched the invoice to the dollar. A square deal: no surprises on the bill. The 90-Day Done Right Promise was in writing, no arguing. That’s rare.”
- Tim S., Five Points, Bangor
“Our chimney cap blew off in that windstorm last March. Water was getting straight down the flue into the firebox. Called at 8 PM on a Tuesday, got a live person who scheduled us for Thursday morning. Technician was background-checked, uniformed, and had a new Gelco cap installed in under an hour. Most jobs completed in a single visit - they weren’t kidding. House stayed dry through the rest of the spring rains.”
- Kevin Z., East Bangor
“We’d been putting off the sweep for two years. Figured if the fireplace still drew, it couldn’t be that bad. Russell found a bird’s nest partially blocking the flue and creosote buildup thick enough to measure. He explained that Bangor’s cold snaps - especially those January nights that drop into the single digits - make creosote form faster because we burn hotter and longer to keep warm. Didn’t lecture. Just showed me the photos and explained the risk. We won’t skip another year.”
- Bryce S., Broadway, Bangor
“Second opinion saved me fourteen hundred dollars. Another company in the Slate Belt told me I needed a full crown rebuild. Russell’s camera inspection showed the crown had surface cracks, not structural failure. He applied HeatShield crown sealant instead and guaranteed it for five years. The free second opinion on any written estimate - they mean it. We’ll be there when we say. They were, and I’ll keep calling them.”
- Steve S., Roseto, near Bangor
Why Customers Trust Us
These aren’t cherry-picked stories. They’re what happens when a company plans to be in Bangor for another thirty years and acts accordingly. Russell Haines started Hearthstone Chimney Co. in 1984, and the 90-Day Done Right Promise - the Keystone Standard - governs every job: Krafted right, Every time, Your home first, Standing behind it. In writing, no arguing.
The camera inspections end with photos you can see and a plain-English verdict, documented like an engineer, explained like a craftsman. No recommendation for liner work, crown repair, or rebuild without evidence you can examine yourself. The brands we use - DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - are professional-grade, never builder-grade substitutes. And when you call (610) 609-7634, a live person answers. Every hour, every day. No voicemail, no callback queue, no app.
Background-checked, uniformed technicians complete most jobs in a single visit. No-hassle upfront pricing means the number on the estimate is the number on the invoice. If you’re in Bangor, East Bangor, Five Points, or anywhere in the Slate Belt, and your chimney needs attention before the next cold snap, call (610) 609-7634. We’ll show you what we find, tell you what it takes to fix it, and stand behind the work. Done right - and we stand behind it.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Bangor since 1984.