Our Guarantee & Warranty - Hearthstone Chimney Co.

The Hearthstone Chimney Co. Guarantee

When we say we stand behind our work, we mean it in writing. Our 90-Day Done Right Promise isn’t a slogan on a truck, it’s a signed commitment: if something we did isn’t right, we come back and make it right. No arguing, no paperwork shuffle, no “let us check with the office.” Russell Haines has run this company since 1984, and in 42 years serving Bangor and the surrounding communities, we’ve learned that a guarantee only matters when it’s easier to honor than to forget. That’s why ours is governed by the K.E.Y.S. values we train on: Krafted right, Every time, Your home first, Standing behind it. A company that plans to be in town thirty more years acts accordingly.

Call (610) 609-7634

What’s Covered

• Workmanship on every chimney sweep, repair, and rebuild. Our technicians are background-checked, uniformed, and trained to complete most jobs in a single visit. If a joint smokes, a cap leaks, or a liner settles wrong within 90 days of our work, we fix it. Period.
• Professional-grade materials from brands we trust. We work exclusively with DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no “equivalent” swaps you didn’t agree to. The brand on your estimate is the brand on your chimney.
• Thorough cleanup, start to finish. Chimney work is messy by nature, but your living room doesn’t have to be. We lay protection, vacuum soot, and haul debris. If we tracked it in, we clean it up before we leave.
• On-time arrival, or we tell you exactly why not. We’ll be there when we say. If traffic on Route 512 or a Pennsylvania winter storm delays us, our office calls you, a live person, not a robocall.
• Honest pricing with no surprises. The number on your estimate is the number on your invoice. We don’t “find” extra problems once we’re on the ladder. If our Level-2 camera inspection reveals something unexpected, we show you the photos, explain it in plain English, and get your approval before any additional work.

Our Satisfaction Promise

Here’s what happens if you’re not satisfied. You call (610) 609-7634. A live person answers, 24 hours a day, 7 days a week. You explain what didn’t meet your expectation. We schedule a return visit at no charge, dispatch the same technician if possible so there’s no retelling the story, and we make it right. If that means re-doing a joint, adjusting a cap, or running the camera again to confirm the fix, we do it. The 90-Day Done Right Promise covers labor and materials on our workmanship. In writing, no arguing. Russell Haines put his name on this company in 1984, and he puts it on every promise we make. We’ve found that most problems are small and fast to fix, the kind of thing that separates a craftsman from a contractor. But fast only matters if we actually show up. That’s why we answer the phone around the clock, and why our guarantee has no loopholes about “business hours” or “excluding holidays.” If we touched it and it’s not right, we come back.

Licensed & Insured Backing

A guarantee is only as solid as the company behind it. We’re licensed and insured, which means there’s real backing if something goes wrong, not just a handshake and a hope. For 42 years, Hearthstone Chimney Co. has carried the credentials that let us pull permits, pass inspections, and stand accountable to Bangor homeowners and their insurance companies alike. Pennsylvania doesn’t let just anyone work on the structure that vents your fireplace. The licensing process exists because chimney fires and carbon monoxide don’t forgive amateur mistakes. Our insurance protects your property while we’re on it, and our bonding means there’s recourse if the worst happened, though in four decades it hasn’t. Russell Haines built this company to outlast him. That starts with doing every job so we never need to test the policy, and ends with having the policy anyway, because a square deal includes every layer of protection.

What “Done Right” Means in Practice

In Bangor, we see a lot of older masonry, homes built when coal was common and flues weren’t always lined. “Done right” on a 1920s chimney in the Historic District means something different than on a 1990s prefab in Forks Township. Our Level-2 camera inspection documents what we find like an engineer, then we explain it like a craftsman, so you understand whether a repair is urgent, can wait a season, or is optional. No scare tactics. No pushing a liner you don’t need. Photos you can see, a plain-English verdict. That’s the Keystone Standard.

We also know Bangor winters. When the temperature drops below 20 and your furnace or fireplace is running hard, a blocked flue or cracked crown isn’t an inconvenience, it’s a hazard. Our guarantee includes the judgment to tell you when something is genuinely unsafe, and the honesty to tell you when it isn’t. We’ve walked away from jobs where a homeowner expected a rebuild and we found sound brick. We’ve also stopped a sweep to show a homeowner creosote glazing thick enough to ignite. Done right means calling it either way.

Our Standing Offers

We keep four offers active year-round, no games:

• $50 off any repair over $250. Straight discount, no minimum beyond the threshold.
• Free second opinion on any written estimate. Bring us another company’s proposal. We’ll run our own inspection and tell you where we agree, where we differ, and why.
• $89 seasonal tune-up. Full sweep and basic inspection, priced for maintenance before burning season.
• Permanent 5% senior and veteran discount. No expiration, no “first visit only.” If you served or you’re 65+, it’s always there.

These stack with our guarantee, not against it. A discounted repair is still covered by the 90-Day Done Right Promise.

Why We Don’t Pressure You

Chimney work has a reputation for upsells, the inspector who finds $4,000 of “urgent” damage you can’t see from the ground. We counter that with transparency. Our camera inspection ends with photos you keep, and our verdict in plain English. If a liner is cracked, we show you the crack. If a crown has spalling, we measure it. If work can safely wait until next season, we say so. The guarantee covers what we do, not what we scare you into. In 42 years, we’ve found that a homeowner who trusts the diagnosis trusts the repair, and a homeowner who trusts the repair calls us back. That’s how you stay in business from 1984 to 2026 and plan for 2056.

Ready to Talk?

Call (610) 609-7634 anytime. A live person answers, day or night. Ask about our guarantee, schedule a Level-2 inspection, or get a straight answer on whether your chimney needs work now or can wait. We’re in Bangor, we’re not going anywhere, and we stand behind every job we touch.

Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Bangor since 1984.